Job Description

About the Company

At True North Align, we work alongside a global media company in the leadership and success education space to support high-achieving professionals navigating career transitions that reflect their deeper purpose and greater potential.

Our work helps individuals think beyond conventional paths—unlocking new levels of impact, fulfillment, and income. This is not a traditional opportunity, but one that allows you to complement your current role or step away from the corporate track altogether. Strategic thinking, meaningful client relationships, and bold action are valued here. Every day, we help our clients move toward a career that feels aligned, energizing, and truly their own.

Position Overview

As a Client Success Specialist, you will be the primary point of contact for your clients, guiding them from on-boarding through ongoing engagement. Your focus will be to build strong, trust-based relationships, ensure client satisfaction, and help drive long-term success using our products and services.

Key Responsibilities

• Manage client information and interactions within our CRM for optimal organization and service
• Conduct ongoing follow-ups with existing clients to ensure satisfaction and retention
• Maintain consistent communication using digital tools
• Develop and implement online marketing strategies to enhance brand presence
• Drive lead generation to expand client base
• Participate in professional development and mindset training
• Communicate professionally with prospective clients to build strong relationships
• Attend virtual team leadership sessions
• Set and manage self-directed goals in alignment with our mission

Skills & Qualifications

• Bachelor’s degree or equivalent experience in business, communications, or a related field
• Strong background in customer success, account management, or client-facing roles (3+ years preferred)
• Excellent interpersonal and communication skills, both written and verbal
• Proven problem-solving abilities and a proactive, service-oriented mindset
• Experience with CRM platforms and modern tech tools
• Ability to manage multiple priorities in a fast-paced environment

What We Offer

• Competitive earning potential
• Professional development opportunities
• Collaborative, inclusive team culture
• Flexible work location and schedule (remote)
• Opportunity to make a real impact within a growing company
• 3 weekly Zoom training calls
• 1-1 mentorship through on-boarding process

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