Job Description

This position is intended to be transferred to a new, independent company named Solstice Advanced Materials upon separation, expected in late 2025 or early 2026.

At Advanced Materials, we are committed to providing high-value specialty solutions in the advanced materials sector. Our goal is to solve complex customer challenges through an innovative product portfolio, expanding into new markets and through strategic acquisitions, while maintaining top operating margins.

Joining our team means becoming part of an organization that leverages its reputation to capture growth trends via innovation, manufacturing enhancements, and deep customer relationships.

We foster a collaborative, inclusive environment that values contributions and supports professional development. Focused on innovation and sustainability, our team is dedicated to delivering value and advancing our customers' success. Let’s make an impact together.

As a GBE Business Partner within the global IT Service Management (ITSM) team, you will lead efforts to deliver business value through incident and problem management. You will implement effective ITSM processes, establish best practices, and support enterprise adoption, enabling IT to improve decision-making, proactively address problems, and restore IT services swiftly to minimize business disruption. You will develop technology solutions to deliver integrated services and enhance user experiences across Honeywell.

Key Responsibilities:

• Lead ITSM enhancement projects to improve service delivery and efficiency.
• Analyze, document, and report on ITSM processes and performance metrics.
• Verify releases into production to ensure smooth transitions.
• Coordinate handovers between IT teams to maintain service continuity.
• Promote service management best practices across the organization.
• Align IT activities with financial objectives outlined in the IT Annual Operating Plan.
• Ensure ITSM processes are fit for purpose and continuously improved.
• Maintain compliance with relevant standards and regulations.
• Enhance user experience through innovative technology solutions.
• Oversee vendors and IT deployments to ensure quality service delivery.

Qualifications

Must-Haves:

• Extensive experience in IT Service Management, including incident and problem management.
• Proven ability to lead ITSM enhancement projects.
• Strong documentation, analysis, and reporting skills.
• Experience verifying releases and facilitating IT handovers.
• Ability to drive best practices and monitor financial objectives.
• Deep understanding of IT compliance and user experience improvements.
• Experience overseeing vendors and IT deployments.

We Value:

• Project and change management experience; ITIL and Six Sigma certifications preferred.
• Ability to identify patterns among problems quickly and accurately.
• Decisiveness under complexity, balancing analysis with action.
• Influence in delivering organizations and third parties.
• Capability to manage complex situations independently.
• Understanding of current engagement technologies and trends.
• High initiative, drive, and sense of urgency.

Job Info:

• Job Identification: HRD9085874
• Category: Information Technology
• Posting Date: 05/27/2025
• Schedule: Full-time
• Shift: Day
• Locations: Morris Plains, NJ; Charlotte, NC; Houston, TX (Hybrid)

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