Job Description

Position Purpose:

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

The Practice Manager leads all clinic operations to ensure exceptional patient outcomes, operational excellence, financial integrity, staffing efficiency, and cross-department coordination across chiropractic, medical, imaging, rehab, and procedures.

Summary of Duties:

Manages staffing, operations, scheduling, insurance and billing oversight, compliance processes, documentation integrity, patient experience, order fulfillment, KPI ownership, budgeting, and interdepartmental communication.

Duties & Essential Functions:

Operational Leadership

· Lead day-to-day clinic operations and workflow.

· Conduct daily huddles and weekly operational meetings.

· Maintain clinic environment standards for safety and readiness.

· Optimize patient flow across all service lines.

KPI Ownership & Performance Management

· Own clinic KPIs including show rate, visit volume, care plan adherence, order completion, documentation accuracy, revenue performance, and patient satisfaction.

· Lead regular KPI review sessions with clinic staff.

· Develop and implement action plans to improve performance metrics.

Patient Outcomes & Care Plan Oversight

· Ensure all patients are fully scheduled through their care plans.

· Oversee care plan compliance outreach and follow-up efforts.

· Identify at-risk patients and intervene operationally to support retention.

· Partner with providers on non-clinical strategies to support patient adherence.

Financial Integrity & Billing Oversight

· Ensure services are only rendered when appropriate financial coverage or authorization is in place.

· Oversee billing readiness including insurance accuracy and documentation completeness.

· Collaborate with revenue cycle teams to reduce denials and improve clean-claim rates.

· Support staff in accurate payment collection and financial communication.

Insurance, Billing & Pre-Authorization Governance

· Ensure pre-authorization workflows for imaging, procedures, and evaluations are executed properly.

· Monitor outstanding authorizations and escalate delays when needed.

· Ensure front desk and administrative teams follow payer requirements.

Staff Leadership & Development

· Hire, train, coach, and evaluate all non-provider staff.

· Provide operational feedback to providers (non-clinical).

· Conduct performance reviews and implement corrective actions when needed.

· Promote a culture of accountability, unity, and high performance.

Cross-Functional Coordination

· Collaborate with Lead Care Coordinator, Front Desk Supervisor, Hub Manager, and providers.

· Ensure multi-service flow between chiropractic, medical, imaging, rehab, and procedures.

· Maintain clear communication pathways between administrative and clinical teams.

Compliance, Documentation & Regulatory Oversight

· Ensure HIPAA, OSHA, and related regulatory compliance.

· Support accurate and timely completion of clinical and administrative documentation.

· Maintain readiness for audits and corrective action plans.

Budget & Resource Management

· Manage clinic budget, including labor and operations.

· Align staffing levels with clinic volume and performance needs.

Leadership Culture Expectations

· Model Conscious Leadership behaviors in all interactions.

· Demonstrate emotional intelligence, clarity, and ownership.

· Promote a unified, patient-centered clinic culture.

Skills & Competencies

· Strong operational and analytical skills.

· Effective coaching and conflict resolution abilities.

· High emotional intelligence and communication skill.

· Proficiency in EHR, scheduling, and reporting tools.

Experience Requirements

Required: 3–5 years of healthcare operations leadership experience.

Preferred: Experience in multi-service healthcare environments.

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