The Customer Service Representative position is responsible for providing excellent customer service in a team-based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Educational Requirements:Additional Details:
Experience Requirements:
Other Requirements:
Specific Job Standards:
Patient/Customer Account:
Work Que - Ability to complete elements and tasks:
Charge Review/Claim Edit - ability to complete elements and tasks:
Additional duties:
We are a locally owned General & Vascular surgery practice located in Cape Coral, FL. Dr Cipriano has been practicing since 2010 and working to help patients in Cape Coral since 2017. The need for a Vein clinic in Cape Coral became apparent when patients he was seeing at the hospital had recurrent wound care needs and had difficulty getting to the next closest center in Fort Myers. This made their disease process recurrent and chronic. Helping prevent the worsening of Venous insufficiency and the complications that stem from it are what drives the day to day practice with over 90% of our patients being evaluated and treated for this. We are a tight knit group and help each other and have a more relaxed atmosphere with the ability to be flexible with our schedule.
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