Job Description
At Insurance Partner Group, we are seeking an experienced and motivated Insurance Retention Specialist to join our dynamic team in Plano, Texas. This vital role will connect with our existing clients to ensure a premier level of service, take them through their renewal processes, and through strong relationships, help them identify other insurance solutions to meet their needs. If you have a proven track record in successful client retention and cross-selling insurance lines, and are eager to make a significant impact, we want to hear from you!
🌟 Salary ($50-60k based on experience) + Unlimited Bonus Eligible 🌟
🌟Success can look like $80-100k in the first 12 months with salary and bonus 🌟
Why Insurance Partner Group? At IPG, we pride ourselves on our commitment to excellence, customer satisfaction, and a supportive work environment. We are an independent insurance agency representing many different companies for our clients' insurance needs.
As a key team member, you will be critical to our success and growth as you work with existing clients, primarily commercial, to not only service and upsell their commercial accounts, but also cross-sell their needs for personal, life, and health policies.
We offer a collaborative team atmosphere where your contributions are valued, and your professional development is encouraged. For more information on IPG, check out our website:
About the Role: Retention and Renewals (30%)- Plan, prepare, and execute all commercial renewals.
- Start the renewal process 90 days prior to the effective date.
- Review current policies and identify any gaps in coverage.
- Discuss current operations/changes with the client and complete renewal applications.
- Work with underwriters to submit to multiple markets and negotiate as needed.
- Review quotes for accuracy, set up invoicing and finance packages.
- Present renewal proposals to the insured 60 days prior to the effective date.
- For renewing clients: collect payments, submit binder requests to underwriters 30 days prior, review binders, update systems, and issue certificates as needed.
- Set up a diary to check in with clients 6 months after renewal.
- For non-renewing clients: document reasons for non-renewal and set up a diary to reapproach the client in 9 months.
Retention / Customer Relations / Account Management (30%)- Ensure smooth onboarding for all new clients.
- Process all incoming service requests, including payments, audits, and loss control inspections.
- Address all coverage questions and maintain the client database with up-to-date information.
- Provide Certificates of Insurance upon request.
Cross-Selling, Upselling, and Referrals (30%)- Be knowledgeable in all lines sold by the Agency
- Engage current clients to learn about their current and future needs for all lines
- Upsell or Cross-sell additional policies per customer needs
- Establish times with them to follow-up if it is not current
- Engage current clients during each call for referrals
Producer Support (10%)- Work with producers to ensure all nuances of client information are transferred during onboarding.
- Assist producers with submissions for new business, from applications to negotiating with underwriters on quotes.
- Establish positive relationships with underwriters and producers.
About You: Your dedication and demonstrated experience reflect a focus on retention and account management. You connect with clients in the way that meets their style, providing them with empathetic and effective communication, so you can best align their needs with the effective insurance solutions.
Education and Training: - Bachelor’s Degree (a plus)
- Texas Property and Casualty License (required)
- General Lines - Life, Accident, and Health (desired)
Experience: - Two or more years of Insurance Account Management experience (both commercial and personal lines preferred)
What We Offer: - Competitive salary and bonus structure.
- Professional growth and development opportunities.
- A supportive and collaborative work environment.
- Access to company assets, including credit cards, cell phones, building keys, and laptop computers.
Job Tags
Full time,