Job Description

Position Overview: General Sales Manager will be responsible for overseeing all aspects of their respective locations, including profitability, inventory control, customer service, and employee development. This role involves taking upper management directives to the branch, ensuring operational efficiency, and fostering a positive work environment.

Key Responsibilities:

• Leadership and Communication:
• Communicate upper management's philosophy, protocols, and policies to the branch team.
• Coach and mentor employees to enhance their performance and growth within the company.
• Oversee the recruitment and development of branch employees.
• Profitability and Inventory Management:
• Ensure the profitability of the branch by managing budgets and operational costs.
• Maintain appropriate inventory levels to service customers while reducing slow or non-moving inventory.
• Develop inventory forecasts and sales goals.
• Customer and Vendor Relations:
• Assist Territory Managers (TMs) with recruiting and maintaining customer relationships.
• Work with vendors to introduce new products and maintain a competitive edge in the market.
• Address customer satisfaction issues promptly and effectively.
• Operational Oversight:
• Direct all operational aspects, including distribution, logistics, customer service, administration, and sales.
• Ensure a clean and safe work environment for the branch.
• Oversee the equipment needs for the branch, including delivery trucks and material handling.
• Employee and Team Management:
• Match the right TM to specific customer accounts and conduct informal performance audits.
• Guide the Operations Manager (OM) in making daily operational decisions and fostering customer relationships.
• Work closely with warehouse staff to ensure they understand the importance of customer relationships and monitor their well-being.
• Market Assessment and Growth:
• Assess local market conditions and identify current and prospective sales opportunities.
• Assist with the development of new sales territories and branch locations.
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, and business opportunities.
• Ethical Standards and Compliance:
• Adhere to high ethical standards and comply with all regulations and applicable laws.
• Network to improve the presence and reputation of the branch and company.
• Stay informed about competing markets and provide reports on market movement and penetration.

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in branch management, preferably in the HVAC industry.
• Strong leadership, coaching, and mentoring skills.
• Excellent organizational and multitasking abilities.
• Proficient in inventory management and budget development.
• Strong customer service orientation and problem-solving skills.
• Excellent communication and interpersonal skills.

Preferred Skills:

• Experience with ERP systems and inventory management software.
• Knowledge of HVAC products and market trends.

PIa04163b2f672-30492-38637118

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