Job Description

Salary: $60,000 - 70,000 per year Requirements:

• 3-5 years of experience troubleshooting Microsoft Windows endpoints in a domain environment
• 3-5 years of experience in an IT service desk role
• Extensive knowledge of Microsoft 365 Administration
• Associate degree in a technology-related field or equivalent education and experience
• Customer service skills with a strong orientation
• Familiarity with Microsoft 365, Azure, and other cloud platforms
• Hands-on experience with firewalls, IDS/IPS, endpoint security, and SIEM tools
• Advanced understanding of the Microsoft Windows Operating System
• Basic knowledge of network printing
• Basic knowledge of antivirus software packages
• Basic knowledge of core server administration within Microsoft Windows Server
• Basic knowledge of Mac OS
• Basic knowledge of mobile operating systems including Apple iOS and Android
• (Preferred) Bachelors degree in a technology-related field
• (Preferred) CompTIA Security+, Network+, or equivalent certifications
• (Preferred) Basic understanding of Sonicwall, Juniper, and Ubiquity networking infrastructure
• (Preferred) Basic knowledge of ConnectWise Manage
• (Preferred) Basic knowledge of VMware vSphere and HyperV
• (Preferred) One or more certifications such as A+, Network+, Server+, Microsoft Azure, or Microsoft O365

• Respond to automated ticket alerts, both critical and non-critical
• Monitor and manage tickets within the ticketing system for client requests
• Acknowledge and respond to tickets in line with Managed Services SLA
• Review monthly client reports and provide resolution solutions based on findings
• Escalate tickets to internal departments and clients IT teams as necessary
• Carry out proactive maintenance tasks, including upgrades to switches, firewalls, routers, and server patches
• Provide remote support for applications and hardware including switches, routers, firewalls, servers, and storage
• Monitor and assess customer networks, systems, backups, and security devices
• Address security incidents, conducting root cause analysis and remediation
• Perform vulnerability assessments and apply necessary patches or mitigations
• Strengthen security measures for the Microsoft 365 Environment
• Collaborate with the customers primary field engineer for required tasks
• Occasionally manage internal projects within the department
• Contribute to and enhance internal process and system documentation
• Adhere to departmental and client-specific policies and procedures
• Conduct training sessions for customers or colleagues in formal and informal settings
• Maintain documentation related to customer technical information, covering procedures, servers, applications, infrastructure, and remote support instructions
• Participate in an on-call rotation for after-hours and weekend support (additional compensation)
• Complete additional duties as assigned

• Android
• Azure
• Cloud
• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• Security
• VMware
• Windows
• iOS
• Office 365
• Firewall

More:

We are looking for a highly skilled Cybersecurity & Managed Services Engineer to join our dedicated team in Gainesville, GA. This full-time role is pivotal in ensuring the security, reliability, and performance of our clients IT environments. We offer competitive compensation between $60,000 and $70,000 per year, along with benefits including dental, health, vision insurance, and paid time off. Our workplace fosters professional growth, collaboration, and innovation, making it a great environment for those who want to contribute to and grow within the field of cybersecurity.

last updated 3 week of 2026

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