Cyber Security Managed Services Engineer Job at ACG Solutions, Gainesville, FL

V0JmYnB5QmxJOFRuRE1QWVU1SUxPeGJZNXc9PQ==
  • ACG Solutions
  • Gainesville, FL

Job Description

Salary: $60,000 - 70,000 per year Requirements:

  • 3-5 years of experience troubleshooting Microsoft Windows endpoints in a domain environment
  • 3-5 years of experience in an IT service desk role
  • Extensive knowledge of Microsoft 365 Administration
  • Associate degree in a technology-related field or equivalent education and experience
  • Customer service skills with a strong orientation
  • Familiarity with Microsoft 365, Azure, and other cloud platforms
  • Hands-on experience with firewalls, IDS/IPS, endpoint security, and SIEM tools
  • Advanced understanding of the Microsoft Windows Operating System
  • Basic knowledge of network printing
  • Basic knowledge of antivirus software packages
  • Basic knowledge of core server administration within Microsoft Windows Server
  • Basic knowledge of Mac OS
  • Basic knowledge of mobile operating systems including Apple iOS and Android
  • (Preferred) Bachelors degree in a technology-related field
  • (Preferred) CompTIA Security+, Network+, or equivalent certifications
  • (Preferred) Basic understanding of Sonicwall, Juniper, and Ubiquity networking infrastructure
  • (Preferred) Basic knowledge of ConnectWise Manage
  • (Preferred) Basic knowledge of VMware vSphere and HyperV
  • (Preferred) One or more certifications such as A+, Network+, Server+, Microsoft Azure, or Microsoft O365
Responsibilities:
  • Respond to automated ticket alerts, both critical and non-critical
  • Monitor and manage tickets within the ticketing system for client requests
  • Acknowledge and respond to tickets in line with Managed Services SLA
  • Review monthly client reports and provide resolution solutions based on findings
  • Escalate tickets to internal departments and clients IT teams as necessary
  • Carry out proactive maintenance tasks, including upgrades to switches, firewalls, routers, and server patches
  • Provide remote support for applications and hardware including switches, routers, firewalls, servers, and storage
  • Monitor and assess customer networks, systems, backups, and security devices
  • Address security incidents, conducting root cause analysis and remediation
  • Perform vulnerability assessments and apply necessary patches or mitigations
  • Strengthen security measures for the Microsoft 365 Environment
  • Collaborate with the customers primary field engineer for required tasks
  • Occasionally manage internal projects within the department
  • Contribute to and enhance internal process and system documentation
  • Adhere to departmental and client-specific policies and procedures
  • Conduct training sessions for customers or colleagues in formal and informal settings
  • Maintain documentation related to customer technical information, covering procedures, servers, applications, infrastructure, and remote support instructions
  • Participate in an on-call rotation for after-hours and weekend support (additional compensation)
  • Complete additional duties as assigned
Technologies:
  • Android
  • Azure
  • Cloud
  • Hardware
  • Support
  • Microsoft 365
  • Mobile
  • Network
  • Security
  • VMware
  • Windows
  • iOS
  • Office 365
  • Firewall

More:

We are looking for a highly skilled Cybersecurity & Managed Services Engineer to join our dedicated team in Gainesville, GA. This full-time role is pivotal in ensuring the security, reliability, and performance of our clients IT environments. We offer competitive compensation between $60,000 and $70,000 per year, along with benefits including dental, health, vision insurance, and paid time off. Our workplace fosters professional growth, collaboration, and innovation, making it a great environment for those who want to contribute to and grow within the field of cybersecurity.

last updated 3 week of 2026

Job Tags

Full time, Work at office, Remote work, Weekend work,

Similar Jobs

INVI Inc.

Entry Level Event Assistant Job at INVI Inc.

Are you passionate about events and eager to gain hands-on experience in a fast-paced, team-driven environment ? We are hiring Entry-Level Event Assistants to support the planning and execution of live events, community activations, and experiential marketing campaigns...

General Motors

Model Job at General Motors

 ...dedicated to building the ML technologies and cutting edge ML algorithms that enable us to go up the scaling curves for large driving models for building highly performant autonomous vehicles. We are a collaborative, forward-thinking group of researchers and engineers... 

Compass Group

MARKETING MANAGER Campus Dining - WICHITA STATE UNIVERSITY- Wichita, KS Job at Compass Group

 ...Location: on campus:WICHITA STATE UNIVERSITY- Wichita, KS Salary: 65,000-70,000 At over 300 college & universities around the country...  ...UNIVERSITY! This key leadership opportunity allows you to creatively engage with the student community, demonstrating your knowledge... 

Smyle Logistics LLC

Delivery Driver Job at Smyle Logistics LLC

 ...WELCOME FUTURE DELIVERY DRIVERS! Delivery Driver (Delivering Amazon Packages) IMMEDIATE OPENINGS AVAILABLE Earn $23.25 an hour with weekly pay !*Hiring done on the spot! Most applicants start within a week of applying in a successful onboarding process... 

Watermark Retirement Communities

Health and Wellness Director Job at Watermark Retirement Communities

 ...era in Senior Living excellence starts with you!Watermark Retirement Communities has an exciting opportunity for a Director of Health and Wellness. In this role you will be the Registered Nurse to oversee the clinical teams in our Health and Wellness Department and...